Privacy Policy

At Zentrixel (“Zentrixel”, “we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding the personal information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, store, process, and protect personal information when you access or use any website, software application, SaaS platform, cloud service, customer portal, API, mobile application, or other digital product or service owned or operated by Zentrixel (collectively, the “Services”).

This Privacy Policy applies to all Zentrixel Services unless a separate privacy policy is explicitly provided for a specific product or service.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. About Zentrixel

Zentrixel is a technology company delivering enterprise software, artificial intelligence solutions, SaaS platforms, cloud services, automation, digital transformation consulting, web and mobile application development, DevOps, and related technology services to organizations worldwide.

2. Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information.

A. Information You Provide

You may voluntarily provide information including:

• Full name
• Email address
• Phone number
• Company name
• Job title
• Business address
• Billing information (where applicable)
• Account registration details
• Customer support requests
• Project or inquiry details
• Uploaded documents and files
• Knowledge base content
• Contact lists
• Leads and customer information
• Campaign content
• Messages and conversations
• Voice recordings (where enabled)
• Any other information you choose to submit

B. Information Collected Automatically

When you access or use our Services, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Network information
• Pages visited
• Date and time of access
• Session duration
• Clickstream data
• Error logs
• Performance metrics
• Diagnostic information
• Cookie identifiers
• Usage analytics

C. Information Generated Through Our Services

Depending on the Services you use, we may process information such as:

• AI chat conversations
• AI voice interactions
• Workflow activity
• Appointment scheduling information
• Call metadata and recordings (where enabled)
• Email campaign activity
• SMS activity
• WhatsApp conversations
• Audit logs
• Authentication logs
• API usage
• Platform analytics
• System activity logs

3. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain our Services.
• Create and manage user accounts.
• Authenticate users and protect account security.
• Deliver AI-powered features and workflow automation.
• Process customer requests and support inquiries.
• Improve our products, services, and user experience.
• Monitor system performance and reliability.
• Detect, investigate, and prevent fraud or security incidents.
• Send important service notifications.
• Deliver newsletters or marketing communications where permitted by law or with your consent.
• Comply with legal, regulatory, and contractual obligations.
• Develop new products, features, and services.

We do not sell or rent your personal information.

4. AI Processing

Certain Zentrixel Services include artificial intelligence capabilities.

Information you provide—including prompts, uploaded documents, conversations, knowledge bases, workflow configurations, and other inputs—may be processed by AI systems solely for providing requested functionality and improving the quality, security, and reliability of our Services.

AI-generated outputs are created automatically and may not always be accurate, complete, or suitable for every circumstance.

Customers are responsible for reviewing and validating AI-generated outputs before relying upon them for business, legal, financial, medical, or regulatory purposes.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain secure user sessions.
• Remember user preferences.
• Improve website functionality.
• Analyze usage and performance.
• Enhance security.
• Measure the effectiveness of our services.
• Improve user experience.

You may control or disable cookies through your browser settings. Certain features of the Services may not function properly if cookies are disabled.

6. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Protection of vital interests.
• Other lawful bases permitted under applicable laws.

7. Sharing of Information

We may share information with trusted third parties that assist us in delivering our Services, including:

• Cloud infrastructure providers
• Hosting providers
• Communication providers
• Email service providers
• Analytics providers
• Artificial intelligence service providers
• Payment processors
• Professional advisors
• Regulatory authorities
• Law enforcement agencies where legally required

These third parties are expected to implement appropriate security measures and process information only for authorized purposes.

We do not sell your personal information.

8. International Data Transfers

Your information may be processed, stored, or transferred to countries where Zentrixel, its affiliates, or its service providers operate.

Where required by applicable law, we implement appropriate safeguards to protect personal information transferred across international borders.

9. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our Services.
• Fulfill contractual obligations.
• Comply with legal requirements.
• Resolve disputes.
• Enforce our agreements.
• Maintain legitimate business records.

When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws and business requirements.

10. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information, including measures such as:

• Secure authentication mechanisms
• Role-based access controls
• Encryption during data transmission where applicable
• Audit logging
• Infrastructure monitoring
• Backup and recovery procedures
• Security monitoring and incident response processes

While we take appropriate precautions, no system or method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Update your personal information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request data portability where applicable.
• Restrict processing in certain circumstances.
• Lodge a complaint with an applicable supervisory authority.

To exercise these rights, please contact us using the information provided below.

12. Customer Data Ownership

Customers retain ownership of all business information uploaded or stored within the Services, including documents, contacts, knowledge bases, conversations, campaigns, workflows, and related business data.

Zentrixel processes Customer Data solely for the purpose of providing, maintaining, securing, supporting, and improving the Services in accordance with customer instructions, contractual obligations, and applicable laws.

13. Children’s Privacy

Our Services are intended for business and professional use and are not directed toward children.

We do not knowingly collect personal information from individuals under the age permitted by applicable law. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Websites

Our Services may contain links to third-party websites or services.

Zentrixel is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, legal requirements, technologies, or business practices.

The updated version will be published on this page together with the revised “Last Updated” date.

Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

• Zentrixel
• Email: admin@zentrixel.com
• Website: https://www.zentrixel.com